Jerks!

By Greg Savage 作者在文章中讲述了两件事，一件事曾经与一个公司的相关人员约定好做一个小的访谈，等了很久却没有别接待，事后也没有接到这家公司的道歉电话。又一次在去东京的途中偶遇了7位公司高层人员，并得到了礼遇，在以后的工作中铭记了这次愉快的访谈，最后，作者认为无论你的职位高低，礼貌是必须要有的，不管你面对的是谁。希望这篇文章也将为您带来一些启发。

Recently I was asked by one of our Sydney Talent Agents to join her on a client visit to a high profile Ad Agency group. I jumped at the chance because I love speaking with clients, and we were booked to meet two very senior people, both at Executive Creative Director level. We arrived on time (5 minutes early actually, as is my wont) and waited in the trendy, borderline pretentiously creative reception. And we waited. And waited. At

10 past the meeting hour we asked the receptionist for an update. She looked a little confused. She made a call. She clearly got a disconcerting answer, and then disappeared out of sight. We continued to wait. Eventually she came back and it was clear she had bad news. The Creative duo had been called into a meeting . She paused, and then added (in what I could see was a moment of embarrassed inspiration) by the CEO We explained we had an appointment, confirmed the day before. She offered to call the HR Manager, and she did, but that person was unavailable. I could see she was the innocent party here, and very uncomfortable, so I asked if we could have a 2 minute chat with one of the ECDs, to set up another time, but she got even more flustered, and we left on the basis they would call to reset the meeting. Neither of them did. Ever. They never contacted us again. Not to apologise for wasting our time, not to reset the meeting. A meeting they had both firmly agreed to at the outset, verbally and via follow up email. Then, three weeks ago I spent 5 days in Tokyo. On that trip I met with 7 clients, all at CEO, Marketing Director or VP HR level. I was struck by the demeanor of these clients when it came to dealing with us, their supplier. Most were Japanese, but two of the people we visited were Westerners, living in Japan for some time. On each occasion we were clearly expected and were greeted as honoured guests. The receptionist buzzed, and within few moments a PA or assistant greeted us and showed us to a meeting room. We were rarely left in the reception for more than a few minutes. Always, refreshments were offered. Water, tea and many times small cakes and biscuits as well. On not a single occasion did the person we were there to meet keep us waiting. CEO or not, the meeting with us started on time. The shortest meeting we had lasted an hour. Length of meeting does not dictate quality of course, but it does mean that your presence there is taken seriously, and that time has been allocated. To cap it off I was struck by one final act of good old-fashioned manners. At the conclusion of every meeting, the senior person saw us not only to the door, not only to reception, but actually walked us to the lift and waited till it arrived. They then shook hands, thanked us for our time and pressed ground floor for us, and waited till the door closed. Compare this to our super-cool ECDs in Sydney who stood us up without a second thought, or even the courtesy of coming to reception to tell us why. It s amazing the effect this all had on me. I now remember each person I met on that trip vividly (I do about 100 client visits a year, and many events, so that s not always true!), I feel a high level of commitment to these clients in terms of Firebrand filling their needs, and I follow up with the local office, even now, to check on progress. And, truthfully, I felt a little better about myself, and what we do for a living. And it got me thinking. Being the client does not make you special. Being special is what makes you special. I like to think I treat my suppliers with respect. But this lesson from Japan made sure I will give it extra thought from now on. In a position of power or not, being rude is being rude. And being a jerk is just, well, being a jerk. 管理新知 您可能感兴趣的文章 Recruiting ‘Trends’ Are Not Trends At All: Beware of Impractical Advice, and Remember Effective Metr 2013-08-23 年底了 这样的公司待不得 2015-12-28 Hindrances to Having a Great Workplace 2013-01-08 最近文章 嫖娼被抓不属无故旷工，公司解雇赔4万！（法院判决） 2018年01月15日 如何判断你是否具有HRBP胜任力？

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